FAQ
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FAQ
FAQ
Q: What kind of brand parts can you provide?
A:

We provide parts for XCMG, SANY, SDLG, LIUGONG, ZOOMLION,CAT and other brands.

Q: What information do I need to find the correct parts for my equipment?
A:

Need to Provide equipment model and year, part number(if possible) and images

Q: What is your warranty for parts?
A:

Generally, we provide 6 Months warranty for most parts.

Q: What is your payment way?
A:

We accept payment by Bank Transfer / Paypal /Google pay/Apple pay/ Wechat/Alipay etc.

Q: What is your delivery way?
A:

We can delivery it with ship 、express (DHL FEDEX TNT UPS) and Cargo Airplane. And we can deliver it to your agent in China for free if you have one.

Q: What is your lead time?
A:

It depends on the order quantity. Usually,we can ship within 3 days.

Q: Is it original or aftermarket?
A:

We can provide original parts. Or we can provide our OEM parts. It is more economic.

Q: What information do I need to find the correct parts for my equipment?
A:

You will need to get near the equipment with a tape measure and share the following information with an Equipment tooth representative:

 

Machine Make & Model

Overall length of bucket tooth

Number of pieces

Length of each piece

Pin dimensions

Inside Width of Tooth Pocket

Q: How can I do if there is something wrong with the parts?
A:

Pls provide pictures for us and we will check. After confirmed send the wrong parts, it keeps for you, and we will offer the correct part or add in next order.

Q: When can we get the reply?
A:

Any inquiries will be replied within 24 hours.

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